Took the van in to have the ‘leaks’ sourced. We are having issues with water in the van which is supposed to be sealed & waterproof!!! We have never been 100% happy with the seals around the boot but just couldn’t put our finger on the possible issue … the doors rub on the seals when closing & squash the seal so to our eyes not sealing completely … we thought this ‘normal’!! However over time … naturally … this rubbing has caused wearing on the seals to the extent that there is now a great hole so again naturally water comes in!!! Water also runs into the rear right storage compartment! We have tried to find the source but no luck so far. So with some luck we should have some solutions from the specialists! Talking of leaks our other major issue was water seeping inside … from our investigation we concluded water appeared to seep through the screws in the roof bar. It appears too much muscle was used attaching these screws as a couple protrude to the inside & there are cracks around some screw heads … consequently water seeped inside the tent in a couple of areas!! We put silicon around all screws to ward off the water this seems to be holding so far. At the time we phoned Ultimate but did not come away with any satisfactory solution … at this time we also thought we would have to drive down to Moruya to have it checked out … unfortunately not time we had … they didn’t mention any agents … but then we didn’t ask. It wasn’t till we caught up with Ultimate at the caravan show this year that whilst discussing our woes we were told of their agent in Brisbane!
Still just inside our warranty we booked in to have all seals checked & the boot ones replaced. They couldn’t fit us in till after the warranty period but as we had mentioned it inside the warranty period we would be covered.
Our thoughts were that it may be difficult to source the leaks if not raining. As it turned out it did rain a little on the way down so when we opened the storage hole at Capalaba we saw water! This should make it easier for the guy to suss the source … we thought! First up he checked out the door seals & noted no silicon under the seals & also could see where the door rubbed to cause the wear. He commented they themselves put a fill of silicon under all seals. It took a little more investigation to source the leak in the rear storage compartment but with persistence peering into all the nooks & crannies with torch he could see & feel water running down the wires. Upon opening the rear light fitting & the 12volt fitting we could again see no silicon or any rubber seal anywhere … & a screw going nowhere!!!! Lots of black wet gunky residual evidence. As this is to be done under warranty he took some pics. He also filled the areas with silicon for us. Ummmm when you pay over $60K for a vehicle one would expect it to be finished professionally especially one that is made here in Oz!!!! Will follow through with an email to Ultimate.
We’ve left the van with them … hopefully it will rain tonight & he will see if his silicon fix on the light fitting works!
We also talked to them regarding the fridge issues as they are Dometic agents as well … we think we have worked that out for next time … there is not enough in the batteries to drive the fridge so when we stop for any length of time we must switch it over to gas. Our photography stops can be for anytime from ½ hour – 3 hrs & we’ve not been doing this hence we have been caught out a couple of times with no charge!!! Hopefully that is the issue & we can manage that in future … so many tricks to learn!